Terms & Conditions

Welcome to TenchiSattava. By accessing or using our website TenchiSattava.com, you agree to follow these Terms & Conditions. Please read them carefully before using our website, placing an order or submitting an enquiry.

TenchiSattava sells FMCG food products including ethnic snacks, lollipop range, JELL-O candies, mouth fresheners, coffee products and related packaged food products under brands such as Zinggo and Arabiko.

1. Use of Website

You agree to use this website only for lawful purposes. You must not use our website in any way that may damage, interrupt or misuse the website, its content, products, services or brand reputation.

2. Product Information

We make every effort to display accurate product information, images, descriptions, ingredients, packaging and availability. However, product details may change from time to time due to manufacturing updates, packaging changes, market requirements or regulatory guidelines.

Product images shown on the website are for representation purposes. Actual product packaging, colour, size, flavour, label or design may slightly vary.

3. Food Product Disclaimer

Our products are packaged food products intended for general consumption. Customers are advised to check the product label, ingredients, allergen information, manufacturing details, expiry date and storage instructions before use.

If you have allergies, dietary restrictions or health concerns, please review the product label carefully before consuming the product.

4. Orders and Enquiries

Customers, retailers, distributors or business buyers may contact us through the website, phone or email for product enquiries, bulk orders, distribution requests or business partnerships.

Submission of an enquiry does not guarantee product availability, pricing confirmation or order acceptance. Our team will review your request and contact you with further details.

5. Pricing and Availability

Product prices, offers, stock availability and delivery options may vary based on country, location, quantity, distributor terms and market conditions.

TenchiSattava reserves the right to update prices, product details, offers or availability without prior notice.

6. Markets We Serve

We sell and supply products in multiple markets including Dubai, Sri Lanka, Nepal, Europe and other regions. Product range, pricing, packaging and distribution terms may differ depending on the country and applicable local rules.

7. Shipping and Delivery

Shipping timelines, delivery charges and serviceability may depend on the delivery location, order size, customs clearance, courier partner and local regulations.

TenchiSattava is not responsible for delays caused by customs, courier issues, incorrect address details, weather conditions, public holidays or events beyond our control.

8. Payments

Payment terms may vary depending on retail order, wholesale order, distributor agreement or export requirement. Payments must be completed as agreed before order processing, unless otherwise confirmed in writing.

9. Returns, Refunds and Cancellations

Due to the nature of FMCG and food products, returns or refunds may be limited. Products once opened, used or damaged after delivery may not be eligible for return.

Any return, replacement or refund request must be reported within a reasonable time with proper order details, product photos and issue description. Approval will be subject to review by TenchiSattava.

10. Intellectual Property

All website content, product images, brand names, logos, designs, graphics, text and other materials are owned by or licensed to TenchiSattava and its associated brands including Zinggo and Arabiko.

You may not copy, reproduce, distribute, modify or use our brand assets without written permission.

11. Business and Distributor Enquiries

Retailers, wholesalers, importers, distributors and business partners may contact us for supply opportunities. Any business arrangement, pricing, territory rights or distribution agreement must be confirmed separately in writing.

12. Limitation of Liability

TenchiSattava will not be responsible for any indirect, incidental or consequential loss arising from the use of our website, delay in delivery, product unavailability or misuse of products.

13. External Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies or practices of any third-party websites.

14. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of our website after changes are posted means you accept the updated terms.

15. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates, unless otherwise required by local law in a specific market.

16. Contact Us

For questions regarding these Terms & Conditions, product enquiries or business support, please contact us:

TenchiSattava
Dubai, United Arab Emirates
Email: contact@tenchisattava.com
Phone: +971 56 128 3209