Privacy Policy

At TenchiSattava, accessible at TenchiSattava.com, we respect your privacy and are committed to protecting the personal information you share with us.

TenchiSattava sells FMCG products including ethnic snacks, lollipop range, JELL-O candies, mouth fresheners, coffee products and other food products under brands such as Zinggo and Arabiko.

1. Information We Collect

We may collect the following information when you visit our website, submit an enquiry, place an order, or contact us:

• Name
• Email address
• Phone number
• Delivery or billing address
• Company or business details, if applicable
• Product enquiry details
• Payment-related information through secure third-party payment providers
• Website usage data such as browser type, device, pages visited and IP address

2. How We Use Your Information

We use your information for the following purposes:

• To process product enquiries and orders
• To communicate with you regarding your enquiry, purchase or shipment
• To provide customer support
• To improve our website, products and services
• To send product updates, offers or business communications, only where permitted
• To comply with legal, regulatory and business requirements

3. Product and Market Information

TenchiSattava offers products in multiple markets including Dubai, Sri Lanka, Nepal, Europe and other regions. Product availability, packaging, pricing and delivery options may vary depending on the country and local regulations.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share necessary information with trusted service providers for:

• Order processing
• Delivery and logistics
• Payment processing
• Website hosting and maintenance
• Legal or regulatory compliance

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve browsing experience, understand visitor behaviour and enhance website performance. You may disable cookies through your browser settings, but some website features may not work properly.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss or disclosure. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may contact us to request access, correction or deletion of your personal information, subject to applicable laws and business requirements.

8. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or policies of those external websites.

9. Children’s Privacy

Our products may be enjoyed by families and children, but our website is intended for use by adults, parents, guardians, retailers, distributors and business customers. We do not knowingly collect personal information from children without proper consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For any questions regarding this Privacy Policy, please contact us:

TenchiSattava
Dubai, United Arab Emirates
Email: contact@tenchisattava.com
Phone: +971 56 128 3209